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How We Handle Your Personal Data

menara368 login keeps a straightforward commitment: the personal information you share when opening your account — your name, email, phone number, and payment details for DANA, OVO, GoPay…

No third-party data salesDANA, OVO, GoPay & QRIS payment data protectedAccount deletion available on requestIndonesia-based data contact
menara368 login How We Handle Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is stored, need to correct your account details, or want to request a full export of what…

Live Chat Reach our privacy team directly via live chat inside your account dashboard, available daily…
Email Request Send a formal data-access or deletion request to our privacy email address listed in…
Account Settings Panel Your account settings panel lets you update contact details, review saved payment aliases for…
DATA HANDLING PRACTICES

Six Ways We Protect Your Information

Data protection at menara368 login is built around specific operational practices rather than broad promises.

Encryption in Transit

All data moving between your browser or mobile device and our servers travels over TLS encryption.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which sections of the platform you…

Account Security Alerts

If a login attempt arrives from an unrecognised device or location, we flag it and send a notification to your…

Payment Data Separation

We never store your full DANA, OVO, GoPay or QRIS credentials on our servers.

Data Retention Schedule

Account activity logs are kept for the minimum period required under applicable Indonesian regulation, which depends on local law.

Right to Request Changes

You may request correction, export or deletion of your personal data at any time through live chat or the account…

Your Privacy Questions, Answered Directly

The questions below reflect what account holders most often ask our support team about how their data is handled. If your question is not covered here, our live chat team is available daily from 08:00 to 23:00 WIB to help you through any specific concern about your account or payment data.

We collect your name, email address, phone number, and the device details your browser sends automatically. We do not collect government ID documents unless a specific verification step requires it under local law.

No. Payment authentication happens entirely within each provider's own system. We receive only a transaction reference number and the confirmed amount — your wallet login details never pass through our servers.

We retain transactional records for the period required by Indonesian financial regulation, which depends on local law. Non-transactional data such as browsing session logs is deleted within 30 days of account closure.

Yes. Submit a data-export request via live chat or the account settings panel. We will compile and send your data in a readable format to your registered email address within five working days of the request.

Contact our support team through live chat (08:00–23:00 WIB) or email us from your registered address. Deletion is completed within five working days, except where a legal hold on transactional records applies under local law.

We do not sell or rent your personal data. We share only what is operationally necessary — for example, a transaction reference passed to DANA or QRIS to confirm a deposit — and only with service providers directly involved in running your account.

Contact live chat immediately and we will suspend the session, review recent login records, and walk you through resetting your credentials. You should also change your linked DANA or OVO app password as a precaution.